EPS 7: Inside Etihad Cargo: Delivering Premium Customer Service with Tim Isik

S1:E7 | 30th May 2023

In this episode, Tim Isik, the VP of Commercial Etihad Cargo, shares his insights on the special levels of customer service and interface that he and his team deliver. He discusses the importance of products and product delivery, as well as customer centricity, to Etihad Cargo. Tim also talks about the eight premium products that Etihad Cargo is proud of and the different services they offer, including flight valet, which helps customers ship their cars around the world. Additionally, Tim sheds light on the different customer interfaces, such as the booking portal and the customer contact centre. Tune in to learn more about how Etihad Cargo is redefining the air cargo industry with its customer-first approach.

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