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S1:E191 | 11th February 2021

TURBULENCE with Mr. David A Banmiller, Retired Airline Executive and Author (Chapter 3)

TURBULENCE — our 4th instalment

Another chapter another session with David Banmiller – Aviation veteran and Author.

Chapter 3 – ‘At the Airport’

Putting things in perspective: 2019 – Labor Day in the US — 17 Million Travellers passed through airports in the US alone.
How surreal things are now — ghost towns!
• We talk about the Airport Ecosystem – the people that work in each Airport town or city,
o Airline reps / Gate agents / Maintenance / Baggage handlers / Cleaners / Caterers / Fuellers / De-Icers — big respect & recognition
• How the Passenger experience has changed — aiming for a touchless process
• From waiting for our ticket in the mail to multiple o-line changes and flexibility if required
• Smoking at the back of the planes — no more hello / good-byes at the gates
• Security regulations
• Charges for your bags
• Landing fees
• Regional differences in Airports — HUB’s mega terminals
• Recognising some great individuals —
o Gordon the ex-San Diego Chargers …….
o The perfect customer services agent – George Hammersley
• Treat People how you would like to be treated — Food for thought as we hope to move from this pandemic soon —
• Bring Back Better & with CARE

Music used: Distant Lands – Hanu Dixit.mp3

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THE HOST

Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.

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