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S1:E185 | 28th January 2021

TURBULENCE with Mr. David A Banmiller, Retired Airline Executive and Author (Chapter 2)

Turbulence Chapter 2 – In The Cabin

We talk about different times – past times – almost a different world where awareness and correctness were not considered.
• From Glamour in the skies to:-
o Business in the skies
o Open skies
o Anyone can fly – affordability
o Now – almost no fly
o We can’t wait to fly!
• How advertising was pitched – Uniform, excitement, adventure
• How customer service has developed – From Golf Balls and Cigars to no food and limited seat space
• What is expected from the many flight options we now have
• The 4 R principles now at the forefront of the business:-
o RIGHT-SIZE FLEET
o RESTRUCTURING THE BUSINESS
o RECAPTURING THE BUSINESS
o ROUTE ANALYSIS/REVIEW/MODIFY
• Bravery of firsts –
o Casey Grant
o Vietnam ‘rest and recuperation’ flights – letter from Rick!
o Bomb threats
o Sept 11 –
 AA flight 11
 UA flight 93

Music used: Distant Lands – Hanu Dixit.mp3

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THE HOST

Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.

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