The Weekend Show with Chris Notter and Steven Dickson (part 78) - EVA International Media

The Weekend Show with Chris Notter and Steven Dickson (part 78)

S278 | 20th November 2021

Many questions sent in during the week and all being pitched to Steven who I have now named as Dr.Dickson –

Issues addressed:
• Customer Service Standards
o Can we market and communicate better to manage expectations
o Help us to help you options in balance of promise and delivery
• Queues at check in – passport control – gates
o Industry standards everywhere – how do we maintain or improve them?
• People not being able to access digital data quick enough now taking paper copies
• Multi skilling and union support
• Airports and pooling – urgently needed
• Got to be seen to be green – but really?
Why would the next generation of employees choose aviation?

NOW – Return to restrictions in Europe and beyond – another tough Xmas period
• Choice of where to go
• Affordability
Private Aviation stronger than ever before

Companies mentioned:
IAG / BA – Virgin Atlantic / EasyJet / Ryanair / Wizz Air / Lufthansa
People Mentioned:
Willie Walsh / Shai Weiss / Sean Doyle

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Our goal is to offer broad capabilities, competitive pricing, exceptional quality and outstanding service to each and every customer.

Our Services

Contact us

3644 Rocky River Drive, Cleveland, OH 44111, USA

1099 Springland Ave, Michigan City, IN 46360, USA

info@amwerk.com

About