Many questions sent in during the week and all being pitched to Steven who I have now named as Dr.Dickson –
• Customer Service Standards
o Can we market and communicate better to manage expectations
o Help us to help you options in balance of promise and delivery
• Queues at check in – passport control – gates
o Industry standards everywhere – how do we maintain or improve them?
• People not being able to access digital data quick enough now taking paper copies
• Multi skilling and union support
• Airports and pooling – urgently needed
• Got to be seen to be green – but really?
Why would the next generation of employees choose aviation?
NOW – Return to restrictions in Europe and beyond – another tough Xmas period
• Choice of where to go
Private Aviation stronger than ever before
IAG / BA – Virgin Atlantic / EasyJet / Ryanair / Wizz Air / Lufthansa
Willie Walsh / Shai Weiss / Sean Doyle