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S278 | 20th November 2021

The Weekend Show with Chris Notter and Steven Dickson (part 78)

Many questions sent in during the week and all being pitched to Steven who I have now named as Dr.Dickson –

Issues addressed:
• Customer Service Standards
o Can we market and communicate better to manage expectations
o Help us to help you options in balance of promise and delivery
• Queues at check in – passport control – gates
o Industry standards everywhere – how do we maintain or improve them?
• People not being able to access digital data quick enough now taking paper copies
• Multi skilling and union support
• Airports and pooling – urgently needed
• Got to be seen to be green – but really?
Why would the next generation of employees choose aviation?

NOW – Return to restrictions in Europe and beyond – another tough Xmas period
• Choice of where to go
• Affordability
Private Aviation stronger than ever before

Companies mentioned:
IAG / BA – Virgin Atlantic / EasyJet / Ryanair / Wizz Air / Lufthansa
People Mentioned:
Willie Walsh / Shai Weiss / Sean Doyle

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THE HOST

Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.

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