The Weekend Show with Chris Notter and Steven Dickson (part 76)

S275 | 7th November 2021

New show – new location

Even the weather can’t stop us!

Customer Service Experience – more important than ever!
• Business class configuration
• Modernisation
• Value product not volume
• Is there a focus?
• Will employees also up their game and be given the direction of ‘the ultimate – expected service quality’
• Clarity of offer is so important
Well done to Wizz Air and Ryanair — positive results
Good luck to BA for Speedbird 1 flight tomorrow
Quantas – great news ref returning staff 5-6 months earlier than expected
Jetstar – 75,000 tickets sold in a 72 hour period

Onwards and upwards… More good news needed..

QR – good initiative re the commitment to transfer ULD fleet over to Safran’s fire resistant containers.

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