New show – new location
Even the weather can’t stop us!
Customer Service Experience – more important than ever!
• Business class configuration
• Value product not volume
• Is there a focus?
• Will employees also up their game and be given the direction of ‘the ultimate – expected service quality’
• Clarity of offer is so important
Well done to Wizz Air and Ryanair — positive results
Good luck to BA for Speedbird 1 flight tomorrow
Quantas – great news ref returning staff 5-6 months earlier than expected
Jetstar – 75,000 tickets sold in a 72 hour period
Onwards and upwards… More good news needed..
QR – good initiative re the commitment to transfer ULD fleet over to Safran’s fire resistant containers.