The aviation sector continues to operate in a volatile environment due to the ongoing ruptures caused by the pandemic. It has, therefore, become more important than ever for freight forwarders, airlines, airports, and ground handlers to adapt to the changing needs of customers. Peter Penseel of CEVA Logistics, Robert Fordree of Menzies Aviation, Dennis Lister from Emirates Airlines and Thomas Mack of DHL Global Forwarding discuss what customers look for – and how we can best support their needs.
• Room for improvement
• Communication and dedication to customers
• Attracting new staff is becoming more challenging
• Listening to customers – adapt – evolve – change