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S5 | 6th October 2021

Session 5, Air Cargo Handling Logistics Digital Conference 2021

The aviation sector continues to operate in a volatile environment due to the ongoing ruptures caused by the pandemic. It has, therefore, become more important than ever for freight forwarders, airlines, airports, and ground handlers to adapt to the changing needs of customers. Peter Penseel of CEVA Logistics, Robert Fordree of Menzies Aviation, Dennis Lister from Emirates Airlines and Thomas Mack of DHL Global Forwarding discuss what customers look for – and how we can best support their needs.

• Room for improvement
• Communication and dedication to customers
• Attracting new staff is becoming more challenging
• Listening to customers – adapt – evolve – change

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THE HOST

Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.

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