Another Saturday and another session with my friend Steven.
We both want more good news and planned positives. Both frustrated with the amount of negativity flooding onto an already demoralised industry and indeed cross industries from all media platforms. WHY?
Both travelled this week and in general – positive experiences. Support for Portugal – common sense still lagging.
Pilots initiatives and auditing. Make clear decisions everywhere and stick to simple rules – wear masks!
Everyone needs to focus on positive interaction with customers – make someone’s day by surprising them! Be nice and enjoy it. No second chances at first impressions.
Mentions to Whizz Air, Air Asia, EK, QR, all aviation industry and government support, Australia, Portugal, Spain, Malaysia.
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