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S1:E106 | 11th of July 2020

Saturday with Chris Notter and Steven Dickson (part 13)

Another Saturday and another session with my friend Steven.
We both want more good news and planned positives. Both frustrated with the amount of negativity flooding onto an already demoralised industry and indeed cross industries from all media platforms. WHY?
Both travelled this week and in general – positive experiences. Support for Portugal – common sense still lagging.
Pilots initiatives and auditing. Make clear decisions everywhere and stick to simple rules – wear masks!
Everyone needs to focus on positive interaction with customers – make someone’s day by surprising them! Be nice and enjoy it. No second chances at first impressions.
Mentions to Whizz Air, Air Asia, EK, QR, all aviation industry and government support, Australia, Portugal, Spain, Malaysia.

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Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.