Talking again with Steven – Monthly or better if we can!
Busy schedules, and lots of travel experiences of being a passenger and a customer.
Points covered:
• Differences from larger HUB airports to regional
• BLAME BINGO
• Why are we not taking an overview of the entire issues?
o Perhaps the chance for Airports to take the lead and insist on service level standards
• Collaboration and data sharing – lots of talk. However, most parties are reluctant to share and support the bigger picture
• Safety Culture is a term that is not being truly reflected in practice
o Fatigue
o Stress – pressures
o Experience support mechanism is heavily diluted now
o Line Trainers having to take frontline overview
• Urgency is now and is understood. Should we not also be looking ahead by 3-6-9 months and start to dig a foundation and do things differently?
o No more rear-view mirror analysis – let’s leave that to those that come and will be analysing what we did or what we should have done. Our focus now is on protecting our tomorrows.
• Airports now have the opportunity to address some of the parts and lead by example.
• A cultural change is indeed necessary, so perhaps we start with an ‘effective culture’ and encouraging the old team ethos and welcoming people to speak up.
