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S1:E123 | 12th of August 2020

The Aussie from South Africa, Ken Robertson – Chief of E-Commerce at NAQEL Express based in Saudi Arabia

Ken Robertson, a big man with a big responsibility. The ref to down-under was a Rugby joke! Ken has faced many challenges because of CV-19, from the slowdown from China to the rapid increase in demand and business flow into KSA. Worst case scenario strategy to best-case scenario tactics. Operational pressures, segregation of respective employee teams as well as managing a new group of ‘Crowd Source’ delivery agents. We talk about risk, succession and segregation of key workers and performance triggers. A very candid and well-informed account of challenges and opportunities. Ken was also one of the first Senior Managers to contract CV-19 and allows us into his thoughts and experiences during the illness and his time in hospital. Nice session Ken – really appreciated your time.

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Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.