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S1:E88 | 15th of June 2020

FAIR but FIRM – Michael Taylor, Practice Lead for Travel in Global Business Intelligence Division – J.D.Power.

Michael works for an independent research organization that says it as it is and represents the voice of the real customer. Consumer confidence, being the best in class and what does Nr.1 actually mean. The learning from the process is valuable and requires the right corporate culture to act and enjoy the changes it brings.. I say enjoy as that is what it should be in business if pleasing your customer is an objective. We discuss some key indicators and drivers of performance and building brand loyalty – the Halo effect!

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Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.