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S275 | 7th November 2021

The Weekend Show with Chris Notter and Steven Dickson (part 76)

New show – new location

Even the weather can’t stop us!

Customer Service Experience – more important than ever!
• Business class configuration
• Modernisation
• Value product not volume
• Is there a focus?
• Will employees also up their game and be given the direction of ‘the ultimate – expected service quality’
• Clarity of offer is so important
Well done to Wizz Air and Ryanair — positive results
Good luck to BA for Speedbird 1 flight tomorrow
Quantas – great news ref returning staff 5-6 months earlier than expected
Jetstar – 75,000 tickets sold in a 72 hour period

Onwards and upwards… More good news needed..

QR – good initiative re the commitment to transfer ULD fleet over to Safran’s fire resistant containers.

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THE HOST

Chris Notter started his career with H.M.Customs & Excise before moving into Freight Forwarding. He then entered the Airline side of the business, spending 29 years with German Carrier Lufthansa. Chris always references Lufthansa as being “the best possible training platform that anyone could have been given in their early career years.” Since leaving Lufthansa, Chris has held senior leading industry roles including -Head of Cargo with Etihad, both VP of Operations at the HUB and VP of Network with Qatar Airways. More recently and during some 5 years with Saudi Cargo, he has held the position of VP Network Operations as well as Chief Ground Handling Officer. Since early 2019, Chris has once again returned to Consultancy as well as hosting the EVA Podcast series.

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